Sendvio Cookie Notice

Last updated: September 22, 2025

This Cookie Notice ("Notice") explains how Sendvio ("Sendvio," "we," "our," or "us") uses cookies and similar tracking technologies when you access or use our website, application, or services (collectively, the "Platform"). It also describes your rights and choices regarding these technologies.

This Notice should be read together with the Sendvio Privacy Notice and the Sendvio Terms and Conditions of Service, which govern your use of the Platform.

1. What Are Cookies and Similar Technologies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to enable functionality, improve performance, and collect information about browsing behavior.

In addition to cookies, Sendvio and its partners may use similar technologies, including:

• Web beacons / pixels (small image files embedded in pages or emails to track usage or interactions);
• Local storage and session storage (browser-based data storage mechanisms);
• Software development kits (SDKs) (used within mobile apps to deliver or measure functionality);
• JavaScript tags and tracking scripts (to enable dynamic functionality).

These technologies operate in a similar way to cookies and are included within the scope of this Notice.

Cookies may be:

• First-party cookies (set directly by Sendvio);
• Third-party cookies (set by third-party service providers);
• Session cookies (expire when you close your browser);
• Persistent cookies (stored until they expire or are manually deleted).

2. How We Use Cookies

Sendvio uses cookies and similar technologies strictly for lawful purposes, including:

• Strictly Necessary Cookies: Essential for operating the Platform, enabling authentication, account access, load balancing, and security. These cannot be disabled.
• Functional Cookies: Remember user preferences (such as language or display settings) and provide a customized experience.
• Performance & Analytics Cookies: Collect aggregated information about usage, performance, and reliability of the Platform (e.g., Google Analytics). Used to diagnose errors, improve services, and monitor demand.
• Marketing & Advertising Cookies: Deliver personalized advertisements, measure marketing campaign performance, and prevent repetitive or irrelevant ads. These are only used with your prior consent where required by law.

3. Legal Basis for Use of Cookies

Our use of cookies is subject to global privacy and electronic communications laws, including but not limited to:

• Applicable Laws:
  • GDPR and the ePrivacy Directive (EU);
  • UK GDPR and the Privacy and Electronic Communications Regulations (PECR);
  • CCPA/CPRA (California);
  • LGPD (Brazil);
  • PIPEDA and CASL (Canada);
  • Privacy Act 1988 (Australia);
  • PDPA (Singapore); and other national frameworks.
• Legal Basis:
  • Consent: For non-essential cookies (analytics, marketing), we request and rely on your consent where required.
  • Legitimate interests / contract necessity: For essential cookies, processing is necessary to provide the requested service.

You may withdraw or adjust your consent at any time through our cookie banner or your browser/device settings, without affecting prior lawful processing.

4. Managing Your Cookie Preferences

You have the right to accept or refuse cookies. You may:

• Adjust preferences through the cookie banner provided on our website (where required by law);
• Manage cookies in your browser or device settings;
• Use third-party tools or extensions for enhanced cookie management.

Important: Disabling certain cookies may reduce functionality, slow performance, or prevent access to secure areas of the Platform.

5. Third-Party Cookies and Customer Responsibility

Some cookies and tracking technologies are operated by third-party providers (e.g., analytics, monitoring, communication tools). These providers process data under their own privacy policies.

• Sendvio responsibility: We take commercially reasonable steps to ensure any third-party Sub-processors we authorize provide adequate privacy protections (see Annex III of our Data Processing Agreement).
• Customer responsibility: If you install Sendvio scripts, widgets, or review tabs on your own website, you are solely responsible for:
  • Providing your own cookie banner and privacy notice to disclose Sendvio-related cookies to your end-users;
  • Obtaining valid consent from end-users where required (e.g., EU, UK, Brazil, California);
  • Honoring opt-out signals and requests.

Sendvio disclaims liability for non-compliance arising from your failure to properly configure cookie banners, consent mechanisms, or disclosures on your website.

6. International Data Transfers

Where cookies or similar technologies collect Personal Data that is transferred outside your jurisdiction (e.g., to the United States), Sendvio applies the same safeguards described in our Privacy Notice and Data Processing Agreement, including Standard Contractual Clauses (SCCs), the UK IDTA, and supplementary technical and organizational measures.

By continuing to use the Platform, you acknowledge such transfers are necessary for the operation of the Services.

7. Updates to This Cookie Notice

We may revise this Cookie Notice from time to time to reflect changes in technology, law, or our business operations.

Material changes will be communicated by in-app message, website banner, or email where legally required.

The "Last Updated" date will always indicate the most recent version.

Your continued use of the Platform after an update constitutes acceptance of the revised Notice.